Your information, plainly.

We collect what we need to get back to you. We never sell it.

Last updated October 2026

What we collect

  • Contact details you give us: name, phone, email, address and ZIP.
  • Your answers in the quick quote, and any notes or messages.
  • Photos you upload of your windows or house.
  • If you use the AI assistant: captions of the conversation and a short summary, saved so we can follow up. Typed questions are saved the same way.
  • An anonymous visitor ID cookie, so a quote, a booking and a call from the same person stay together.
  • Privacy-friendly page statistics from Vercel Analytics and Speed Insights.

Who else touches it

  • AI assistant voice audio is processed by OpenAI during the call only. We don’t record or store the audio.
  • Typed questions to the assistant and photos you send to the visualizer are processed by OpenAI to produce a reply or picture.
  • The site is hosted on Vercel. Lead alerts are sent to our office by email.

How we use it

  • To answer your request: call or text you back, prepare your estimate, schedule your visit.
  • To understand which pages help people, in aggregate.
  • We never sell your information or share it for anyone else’s marketing.

Calls & texts

  • When you check the consent box, you agree that we may call or text you about your project, including with automated technology. Consent isn’t required to buy.
  • Reply STOP to any text to opt out. Msg & data rates may apply.

How long we keep it

  • We keep your project record while it’s useful to you and to us, including for warranty questions.
  • Ask and we’ll delete it, unless we need part of it for a job we did or the law requires us to keep it.

Questions or requests

Call (419) 625-7009, email info@customwindowinc.com, or write to Custom Window Company, Inc., 1608 Sycamore Line, Sandusky, OH 44870.

See also our terms of use.

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