Your information, plainly.
We collect what we need to get back to you. We never sell it.
Last updated October 2026
What we collect
- Contact details you give us: name, phone, email, address and ZIP.
- Your answers in the quick quote, and any notes or messages.
- Photos you upload of your windows or house.
- If you use the AI assistant: captions of the conversation and a short summary, saved so we can follow up. Typed questions are saved the same way.
- An anonymous visitor ID cookie, so a quote, a booking and a call from the same person stay together.
- Privacy-friendly page statistics from Vercel Analytics and Speed Insights.
Who else touches it
- AI assistant voice audio is processed by OpenAI during the call only. We don’t record or store the audio.
- Typed questions to the assistant and photos you send to the visualizer are processed by OpenAI to produce a reply or picture.
- The site is hosted on Vercel. Lead alerts are sent to our office by email.
How we use it
- To answer your request: call or text you back, prepare your estimate, schedule your visit.
- To understand which pages help people, in aggregate.
- We never sell your information or share it for anyone else’s marketing.
Calls & texts
- When you check the consent box, you agree that we may call or text you about your project, including with automated technology. Consent isn’t required to buy.
- Reply STOP to any text to opt out. Msg & data rates may apply.
How long we keep it
- We keep your project record while it’s useful to you and to us, including for warranty questions.
- Ask and we’ll delete it, unless we need part of it for a job we did or the law requires us to keep it.
Questions or requests
Call (419) 625-7009, email info@customwindowinc.com, or write to Custom Window Company, Inc., 1608 Sycamore Line, Sandusky, OH 44870.
See also our terms of use.

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